Last Updated: March 1, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and ClawOps LLC ("ClawOps," "Company," "we," "us," or "our"), governing your access to and use of theclawops.com (the "Site") and all related services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
Our AI Voice Receptionist answers inbound phone calls on your behalf using conversational artificial intelligence. The system can greet callers, answer frequently asked questions, qualify leads, schedule appointments, capture caller information, and route calls according to your configuration. Calls may be recorded and transcribed for quality assurance and service delivery purposes.
The Shield Scanner provides automated security assessments for websites and web applications. Scan processing runs client-side in the browser. Subscription tiers, scan limits, and feature availability are described on the product page and governed by the Shield Subscription Terms.
We design, build, and maintain custom AI agents, workflow automations, and integrations for service businesses. Specific scope, deliverables, and timelines are defined in the applicable SOW.
We target high availability for all production Services but do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance when possible. We are not liable for downtime caused by third-party providers, network outages, or circumstances beyond our reasonable control.
You must be at least 18 years old, capable of forming a binding contract, and authorized to act on behalf of the business entity you represent. By using the Services, you represent and warrant that you meet these requirements.
If you create an account, you agree to:
You may use the Services only for lawful business purposes in accordance with these Terms. You agree not to:
When using the AI Voice Receptionist, you additionally agree not to:
Important: ClawOps AI Voice Receptionist systems are configured to disclose to callers at the beginning of each interaction that they are speaking with an AI-powered assistant. You must not disable, modify, or circumvent this disclosure.
All AI Voice Receptionist interactions include an automated disclosure informing callers that they are interacting with an artificial intelligence system. This disclosure is a mandatory component of the Service. You acknowledge that:
Calls handled by the AI Voice Receptionist may be recorded and transcribed. You are responsible for:
ClawOps provides configurable consent announcement templates, but you bear ultimate responsibility for legal compliance in your jurisdiction.
Call recordings and related data are retained according to the following default schedule:
| Data Type | Retention Period |
|---|---|
| Call recordings (audio files) | 90 days |
| Call transcripts | 12 months |
| Call metadata (time, duration, caller ID) | 24 months |
| Lead and contact information | Duration of service + 12 months |
Custom retention schedules may be arranged through your service agreement. You may request early deletion of recordings by contacting legal@theclawops.com.
The Services may involve automated telephone calls and text messages. Both ClawOps and Client share responsibility for compliance with the Telephone Consumer Protection Act ("TCPA"), FCC regulations, and applicable state telemarketing laws.
You represent and warrant that:
ClawOps will:
You agree to indemnify and hold ClawOps harmless from any claims, damages, fines, or penalties arising from TCPA violations attributable to your failure to obtain proper consent, your contact lists, or your instructions to the system.
Fees for Services are specified in your SOW, subscription plan, or the applicable product page on our Site. Current offerings and pricing are published at theclawops.com/#pricing.
Invoices not paid within 15 days of the due date may incur a late fee of 1.5% per month (or the maximum rate permitted by law, whichever is lower). We reserve the right to suspend Services for accounts with overdue balances exceeding 30 days.
All fees are exclusive of applicable taxes. You are responsible for all sales, use, VAT, and similar taxes, except for taxes based on ClawOps' net income.
All fees are non-refundable unless otherwise stated in your SOW or required by applicable law. If we fail to deliver a material component of the agreed Services, you may request a pro-rata credit for the affected period.
The Site, Services, underlying technology, software, methodologies, frameworks, pre-existing tools, documentation, and all associated intellectual property are and remain the exclusive property of ClawOps. Nothing in these Terms grants you ownership of our technology.
Upon full payment, you own the final Deliverables created specifically for you under a SOW, including:
Notwithstanding section 8.2, ClawOps retains all rights to:
You retain ownership of all content and data you provide. By submitting content to our Services, you grant ClawOps a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and process that content solely to deliver the Services.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Client Data may be processed through third-party AI and communications services, including Twilio (telephony), OpenAI (language processing), and cloud hosting providers (infrastructure). By using the Services, you consent to this processing. We implement appropriate technical and organizational safeguards to protect your data.
Clients subject to GDPR, HIPAA, or other data protection regulations that require a Data Processing Agreement ("DPA") may request one by contacting legal@theclawops.com. Healthcare clients requiring HIPAA compliance must execute a Business Associate Agreement before we process any protected health information.
Each party agrees to keep the other's confidential information confidential and to use it only for the purposes of the Services. Confidential information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed without use of confidential information; or (d) is lawfully received from a third party without restriction.
Content generated by our AI systems, including voice responses, text outputs, and automated analyses, is produced by artificial intelligence. You acknowledge that:
You are solely responsible for reviewing, verifying, and approving AI-generated content used in your business. You bear all risk and liability arising from your reliance on or use of AI outputs.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLAWOPS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF CLAWOPS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO CLAWOPS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
The limitations in this section reflect the allocation of risk between the parties and are an essential basis of the bargain. Some jurisdictions do not allow certain limitations; in those jurisdictions, liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless ClawOps LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
You may terminate your account or cancel a subscription at any time by providing written notice to legal@theclawops.com. Cancellations take effect at the end of the current billing period. No refund is issued for partial periods.
We may suspend or terminate your access to the Services immediately, with or without notice, if:
Upon termination:
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
Before initiating any formal dispute resolution proceeding, both parties agree to attempt in good faith to resolve the dispute informally by sending written notice to the other party describing the dispute and the relief sought. The parties shall negotiate for a period of at least thirty (30) days before proceeding to arbitration.
Any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator. The place of arbitration shall be Wilmington, Delaware, or such other location as the parties mutually agree. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND CLAWOPS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
Notwithstanding the foregoing: (a) either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights; and (b) claims eligible for small claims court may be brought there.
The Services integrate with and depend on third-party platforms, including but not limited to OpenAI, Twilio, Stripe, and various CRM systems. We are not responsible for the performance, availability, or terms of third-party services. Your use of third-party services is governed by their respective terms and privacy policies.
These Terms, together with the Privacy Policy, any applicable SOW, and any supplemental product-specific terms, constitute the entire agreement between you and ClawOps regarding the Services.
We may update these Terms from time to time. Material changes will be communicated by posting updated Terms on the Site and updating the "Last Updated" date. For material changes affecting active paid subscriptions, we will provide at least 30 days' advance notice. Continued use after the effective date of changes constitutes acceptance.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force. The invalid provision will be modified to the minimum extent necessary to make it enforceable.
Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. ClawOps may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, acts of government, pandemics, war, terrorism, labor disputes, utility failures, or third-party service outages.
Legal notices to ClawOps must be sent to legal@theclawops.com. Notices to you will be sent to the email address associated with your account.
If you have questions about these Terms of Service, please contact us:
ClawOps LLC
Email: legal@theclawops.com
Website: theclawops.com